FAQ
Questions schools actually ask before switching.
If something below doesn't cover your situation, a short conversation usually will.
- What is EduCore?
- EduCore is a school management platform that brings admissions, academics, finance, attendance, and parent communication into one connected system, so a school's team isn't reconciling the same information across spreadsheets, paper registers, and separate tools.
- Is there a free trial?
- Yes. Every school gets a 30-day free trial, no card required. You can create your school's account yourself and start using EduCore straight away, or book a demo first if you'd rather have a walkthrough.
- What happens when the 30-day trial ends?
- Sign-in for your school is paused until a plan is agreed, and we confirm the exact figure with you before you're invoiced. Nothing is deleted automatically when a trial ends. To keep going, get in touch before the 30 days are up so your team isn't interrupted.
- Which modules are included?
- That depends on the plan. Starter covers core student and staff records, academics, and finance. Growth adds payroll, library, transport, boarding, inventory, and communication. Enterprise includes the full module set plus AI features. The Platform page has the complete breakdown of what each module does.
- Is our school's data isolated from other schools on EduCore?
- Yes. Every school's data is architecturally separated at the database level — one school's records are never visible to another, enforced by row-level security rather than application-level checks alone.
- Does EduCore work if our internet connection is unreliable?
- Core workflows are built to queue and sync when a connection drops, rather than losing work — this matters in practice because school offices and classrooms don't always have consistent connectivity.
- Does EduCore support M-Pesa for fee payments?
- Yes, M-Pesa is built into the finance module, so fee payments reconcile automatically instead of being matched by hand against a paper ledger.
- Are the AI features actually live, or a roadmap promise?
- The AI features described as live, are live — grounded in a school's own real data and drafted for a person to review, never sent unreviewed. AI features are part of the Enterprise plan. The AI & Automation page is explicit about what's live today versus anything still in development.
- How does billing work?
- EduCore is priced per enrolled student and billed each school term, not a flat monthly platform fee. Which plan fits depends on your student count and which modules you need — the Pricing page has the tier breakdown, and an exact quote comes from a short conversation with the team.
- Can a school with multiple campuses use EduCore?
- Yes — multi-campus support is a real module, letting a school group manage several campuses' data and branding from one account rather than running separate, disconnected instances.
- Does EduCore support both numeric and competency-based (CBC) grading?
- Yes, both grading models are supported from the ground up, and can be set per school, grade, or class rather than forcing every school onto one system.
- How do we get started?
- Start a 30-day free trial — no card required — and set up your school's account yourself. Or book a demo and the team will walk through which modules and plan fit your school's size. There's no need to guess at that ahead of time.